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Showroom Svc Assoc

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Requisition ID : 654
Employment Type : Full Time
Job Category : Inventory Management
Work Location : Wood Dale, IL
State or Province : Illinois (US-IL)
Potential Work Location : United States : Illinois : Wood Dale
DUTIES and RESPONSIBILITIES:
+ Coordinates Customer Pick Up and Same Day Delivery functions to ensure timely delivery and customer satisfaction.
+ Builds customer relationships via exceptional levels of service at the Customer Service Counter while processing orders and receiving payments.
+ Receives incoming product and packages; distributes product to appropriate inventory locations and performs bin maintenance and cycle counts as necessary for Local inventory.
+ Cleans, marks for shipping, packs, and ships finished goods to customers.
+ Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift).
+ Resolves customer product and service issues by utilizing common and alternative sources of information. Consults with other associates to locate the most effective solution.
+ Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
+ Fosters the MSC Culture in the Showroom and throughout the company to ensure unity of purpose and fulfillment of MSC?s mission
+ Participates in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
+ A high school diploma or equivalent required.
+ Prior customer service experience a plus.
+ Previous warehouse experience a plus.
SKILLS:
+ Knowledge of basic arithmetic is required.
+ Strong customer service and sales skills are preferred.
+ Strong written and verbal communication skills are required.
+ Basic knowledge of warehouse processes and procedures preferred.
+ Basic knowledge of tools and tool usage preferred.
MISCELLANEOUS:
+ Bending and lifting to move items that are at least 50 pounds.
+ Ability to operate at heights up to 20 feet high.
+ Ability to operate material handling equipment including forklift.
+ Ability to stand for prolonged periods of time.
+ A valid driver?s license is required.
Why MSC
People. Collaboration. Insight. That?s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America?s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.


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