Service - Inside Sales

Danaher Company Description
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, ?stretch? opportunities.
We are currently seeking a Service Inside Sales representative to join our team in Wood Dale IL.
Primary Responsibilities
Manage a large portfolio of accounts to renew expiring service contracts and convert customers with expiring start-up package to become service contract customers
50 calls a day
Serve as the first point of contact to customers with the objective of retaining business
Revenue Growth ? increase NA service revenue through growth of Conversion rate and incremental unit adds (via warranty expiration, service calls, etc.)
Direct sales of service contracts, including pricing and proposals.
Service Contract selling (unit add) ? Actively seek opportunities to sell service contract to customers. Collaborate with marketing to roll-out campaigns to drive contract sales.
Continuous Support ? Provide Field Service support on unit add and conversion opportunities via reports and presentation creation
Cross Sell Opportunity Creation ? identifying opportunities for new equipment and other products (VRS, VideojetConnect, supplies conversion, etc.)
CSE Sales Support ? Provide training materials on best practices and talk tracks for unit add and conversion opportunities
Proposal generation for new (support for Field Service Managers and Outside Service Sales) and existing customers (re-value selling existing agreements to ensure business is retained)

3-5 years of service contract sales within large companies
Must have worked with Oracle/SalesForce
2 years of college course work
Fast paced environment, must be flexible, manage several tasks at once, problem-solver, creative thinking in order to improve internal processes, audit savvy, excellent communicator and team player
Occasional OT as needed
File management
MS Office skills (intermediate level) Excel, Word and Access (a plus)
Support our field service team
Self-starter and independent worker
Positive force with the ability to make changes to improve the process
Excellent communicator and problem solver
Opportunity to expand the role based on performance
Future Considerations
Participate in Kaizen and Danaher Business System activities
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We?re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you?ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Videojet Technologies
Job Function: Sales
Primary Location: North America-North America-United States-IL-Wood Dale
Schedule: Full-time
Req ID: VID004057

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