Senior Representative - Customer Service
Duration:
0-12 month(s)Description/Comment:
Maintains direct contact with customers before and/or after the saleSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Works with various departments to meet maintenance services sales goalsWorks with customers and/or distributors to receive accurate account of equipment failures and provides reports to managementFocus of work may be in pre-sale or post-sales or bothPre-sale:
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunitiesPost-sale:
Responds to customer inquiries (RMA, status, delivery, etc.
)Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunitiesThis position requires knowledge that is acquired through experience, specialized education, or trainingThe role has clearly defined procedures and tasks as well as defined guidelines to aid in decision makingThe job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is basedThe knowledge can be acquired through a combination of job-related training and considerable on-the-job experienceThe job works within well-defined procedures that may involve a variety of work routinesThis job typically requires a minimum of 3 or more years experience.
Recommended Skills Claim Processing Customer Relationship Management Decision Making Maintenance Business Development Accounts Receivable Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r3q861b7m2b0r3hz9', 'ExternalApply-j3r3q861b7m2b0r3hz9'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
0-12 month(s)Description/Comment:
Maintains direct contact with customers before and/or after the saleSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Works with various departments to meet maintenance services sales goalsWorks with customers and/or distributors to receive accurate account of equipment failures and provides reports to managementFocus of work may be in pre-sale or post-sales or bothPre-sale:
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunitiesPost-sale:
Responds to customer inquiries (RMA, status, delivery, etc.
)Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunitiesThis position requires knowledge that is acquired through experience, specialized education, or trainingThe role has clearly defined procedures and tasks as well as defined guidelines to aid in decision makingThe job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is basedThe knowledge can be acquired through a combination of job-related training and considerable on-the-job experienceThe job works within well-defined procedures that may involve a variety of work routinesThis job typically requires a minimum of 3 or more years experience.
Recommended Skills Claim Processing Customer Relationship Management Decision Making Maintenance Business Development Accounts Receivable Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r3q861b7m2b0r3hz9', 'ExternalApply-j3r3q861b7m2b0r3hz9'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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